Frequently Asked Questions

Yes you can! Please check our modem compatibility list to see if yours qualifies, if you have questions please feel free to contact one of our technicians.

No they cannot.
MyNetworX provides third party internet access. This means that we make use of the incumbent providers’ (Bell, Rogers, Shaw, Telus, etc.) wiring to your home and in turn must use their installation technicians.
As a result of this, it is not possible to supply the technician with your hardware, unless requested (Additional charges will apply). It must be shipped to the post office that serves your address or picked up from our main office. All of our modems are shipped preconfigured to your request.

Yes! But only up to HD quality (which is still great!).
At the time of this article’s creation, Netflix officially lists the following download speed requirements:

  • 0.5 Megabits per second – Required broadband connection speed
  • 1.5 Megabits per second – Recommended broadband connection speed
  • 3.0 Megabits per second – Recommended for SD quality
  • 5.0 Megabits per second – Recommended for HD quality
  • 25 Megabits per second – Recommended for Ultra HD quality

For the most up to date listing, you can visit Netflix’s official internet connection speed recommendation page.

DSL (Digital Subscriber Line) provides you with an internet signal over the telephone lines which run to your home.
Traditional telephone service and Dial-up internet only use a very small portion of the available frequency ranges which could pass over a telephone wire.
DSL uses a portion of the remaining frequency ranges. This allows DSL to attain high speeds over the same medium (telephone wires) without competing with your phone service.
Cable internet provides you with an internet signal over the coaxial cable lines which run to your home.
Cable internet makes use of unused channels (predefined frequency ranges) to pass your data instead of television programming.
So what’s the difference?
In the end, internet is internet. Both DSL and Cable provide high speed access and are generally equivalent under good conditions. There are a few key differences though.
DSL: DSL requires an active phone line. This means that you either need active POTS service with a telephone provider, or you will need to pay an additional monthly fee to run a Dry Loop (a phone line used ONLY for DSL) to your home.
DSL is a dedicated line. Your line is yours and only yours. The speed you get is the speed you will always get.
The quality of a DSL line depends on your distance from the CO/Remote that you are connected to. As your signal flies down the telephone line to get to the CO/Remote, it meets constant resistance and interference which causes the signal to become worse and worse the further it needs to travel. If your home is too far away from this point, you may end up with lower speeds than you expected or you simply may not qualify for service.
Cable:Cable is a shared connection. The line that runs to your home is a branch of a larger trunk which also feeds your neighbor’s homes. This means that if that trunk is not wide enough to feed your neighborhood it may become congested causing decreased speeds.
Cable uses coaxial cables which are very heavily shielded. This means that unlike DSL, distance is of very little concern to a cable connection. If you qualify for service, you should be able to get any of our offered speeds.
Well, what one should I get?
A good way to start is by knowing your current service.
Do you have DSL Internet, but don’t qualify for the speed you desire?
Is your Cable Internet congested all the time causing it to run unbearably slow?
Or do you love your current service and wish to take advantage of the cost savings of not having to swap modem technologies?
Asking these questions gives you a good idea as to what you need. If you currently experience a problem, sometimes changing your service type is a good way to fix it – depending where the problem is of course! But this is a good place to start to figure out what you need, why you need it, and how to go about it.

We strongly recommend that you be present at your home on the day that your service is scheduled to be installed.
What if I’m not home?
The technician may not be able to successfully complete the installation if you are not home and they require access to the inside of your residence. If this occurs, we will have to reschedule your installation date which may cause delays.
Can someone else stay at my home instead of me?
Yes, the technician will complete work inside of your home so long as someone over the age of 18 is present.

Yes, a modem is required to use our DSL and Cable internet services.
Why:Modems convert the analogue signals which pass over the phone/cable lines into digital signals that your computer/router can actually understand. Without a modem, you cannot establish an internet connection.

You do not NEED a router to use our Internet services; however, you will need a modem and you may WANT a router.
Modems: Modems are an essential piece of equipment which is required to use our Cable and DSL internet services. Modems convert the analogue signals which pass over the phone/cable lines into digital signals that your computer can actually understand (and vice versa).
You NEED a modem to use our internet services.
Routers:Routers (in terms of home network applications) are used to provide a single internet connection to multiple devices. Some modems come with built in “routers” such as our SmartRG SR505N; if you have one of these devices then you will not need a stand alone router.
If, on the other hand, you have a single port modem such as the Technicolor TC4300 or Hitron CDA3 you may WANT to get a router in order to supply your internet connection to all of the devices in your home.

You will need written permission from your landlord if the installation technician will need to drill into the house to complete the installation.
For example, if the house you are renting does not have a coaxial cable running into it and you sign up for cable service, the technician will need to drill a hole in the wall to run a cable though.
If drilling will not be required, then you should not need your landlords permission to subscribe to our service.

So long as your address qualifies for service, you can get Cable internet or Dry Loop DSL without having an active telephone line.

When you sign up for one of our services we ask that you provide us with three tentative dates which you would like your service installed on.
We submit these dates to our last mile vendor (the incumbent internet provider in your area such as Bell, Bell Aliant, Shaw, Rogers, Cogeco, Videotron, Telus, etc.) who then selects one of the three dates where they have a technician time slot available in your area.
Generally speaking, we are able to get one of the dates you requested and all is well. Unfortunately, there are instances where no technician slots are open in your area on the dates that you requested. In these cases, our vendor will provide us with an installation timeframe which falls on a date that you did not request or within a timeslot that you did not request.
If this situation has happened to you, we sincerely apologize for any inconvenience it may have caused for you and your family.
Please note that we will send you a confirmation email once we have received a confirmed date from our vendor. Until you receive this email, we recommend that you do NOT book time off work for any specific date if at all possible.

Modem swap orders usually take 24-48 hours to be completed once all information is submitted for processing.